We have received many questions on where they can listen to J&K products and request if they have have a home trial. After some thoughts, we're saying yes - for finished products only!
Here are the 2 options you can have:
- Home trial of brand new in box items.
- Restocking fees of 15% applicable.
- For those planning to own our products but want some insurance, just in case.
- No restocking fees.
- Good for those who are not sure yet if our stuff is good.
- Items must be returned in original conditions with original packing materials. For any product not shipped back in its original condition, an appropriate restocking fee of 25% will be charged.
- Lost of packing materials or return in non original packing materials will be charged a replacement fee.
- No refund will be issued for products that have been damaged, altered, or abused.
- Outstation / overseas buyers and testers of this service pay for shipping.
- Local customers (Penang, Malaysia) can arrange pick-up or home visit / delivery with us.
- If use payment methods like PayPal with surcharges, the refund will be after the surcharge deductions.
- Not all items are available for home trial due to the nature of our product types.
Find the J&K products that best suit your needs, and simply place your order by email or over the phone at +6017-4747808. Pay and wait for your items to arrive.
Step 2: Try them for 30 days.
Once your J&K products arrive, test-drive them for 30 days with your own music and movies, connected to your own equipment, and surrounded by the only acoustics that matter: your room.
Step 3: Fall in love or send them back.
This is a two-pronged step in that you have two options. If you fall in love with our products, they move in permanently. If you’re not so crazy about them, just inform us and ship them back using registered air mail.
Some items are only eligible for return if they are unused and returned in their original packaging. No refund will be issued for products that have been damaged, altered, or abused. We’ll credit your account once we receive the undamaged products, simple as that.
HANG ON TO THE ORIGINAL PACKING MATERIALS
You must return the merchandise back to J&K in the original packaging materials. If you have tossed them, new packing materials may be sent to you at a nominal cost if they are available. Contact us to check for availability. Some of our products are heavy and can get damaged in shipping without proper protection, so we suggest you keep your packing materials during and beyond your warranty period, just in case they need to be sent back for return or service.
J&K Audio Design