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Thursday, December 19, 2013

How To Order Transformer



How To Order Transformer

To order transformer, please be absolutely very clear on what you want. If you have already a sample in mind, it’s even better, just send us the details. There are so many variations to the application of transformers. So, if you want to order transformer, we need to understand what you will use it for so that there is no miscommunication. 

Once it is made, there is not turning back unless to spend more resource and money to discard the original design and remake another one. Maybe the core can be salvaged. It will not be definite.
Here is how the processes go:

  • Provide the detail specifications of your transformer.
  • Obtain price quotation from us.
  • If OK, make payment.
  • Once payment is confirmed, work shall start immediately.
  • It usually takes 1 to 2 weeks to complete a standard order, longer if it is repair work or higher volume orders.
  • It comes with 1 year warranty. Once sold considered final. You can change the design after it is being built, additional charges apply.


We usually do not keep ready-made stocks unless listed in our website as surplus or extras since all our transformers are made to order. Please do not question our quality. We use genuine Japanese Z11 core. The cost of this better efficiency core alone is already many times the other inferior cores others use, not to mention the meticulously wound windings. Winding 1 transformer takes almost 1 day. Therefore it is worth every penny you invested on it.

If you have used, damaged, burnt and various transformers for restoration, please email us the picture and details before sending the transformers over for price estimation and pre-evaluation to ensure your satisfaction. 

We are using imported Japanese Z11 transformer cores, hand wound to perfection. The quality and safety are many times better than those H50 or H18 core wound by machines. There is just no fight between ours versus those alternatives out there. 

If you need Western Electric cores for your projects, we can do it too. Since we do not keep stock of the W.E. cores, you will have to supply us and we will wind it to your specifications, well, if the cores are up to the job and the laminations are still in good conditions. We cannot salvage those that are heavily damaged or oxidized. We’re not superman. 

We wind the transformers layer by layer, insulated by insulation film / paper per layer. For output taps, they will be insulated again for double safeties. These processes take time and are costly to make. We seldom see that nowadays on the generic transformers sold outside. Without such insulation, the lifespan of the transformer will be shorter. Coupled with non-soaked with varnish transformers, it will look new but the quality will not be there. 

If you are unsatisfied with your current transformers even if they’re not defective, be it too hot or waste too much power, get them all overhauled and replaced with high quality Z11 transformers. You will enjoy a cooler, safer and better system!

Our transformers are made with some reserves too just in case some overloading happens; it still will not break easily. Although so, do not order the transformers with such in mind. It is meant for your convenience, not as a design consideration. We cannot guarantee if you deliberately do so. It is your own wrong doings. 

Using low quality transformer is just like burning money! Do it right the 1st time, and do not save on what you should spend on. We do not compete in price wars. You are absolutely welcome to buy from others if they’re cheaper than ours. What we offer is technical competency, professionalism and excellent products. We truly believe that what you pay is what you get! There is no free lunch.
Properly aligned winding, every layer is insulated.

Quality is our motto! The one all can trust! 


Q: Do you accept PayPal?
Yes we do. Please add 4% to the total for PayPal charges.

Q: When I register with your site, how is my data used?
Your data is private. We never pass your details on to third parties. We do not hold credit card information on our server. Only your email, delivery address and order details are retained to enable faster check out on future orders and will never be shared with anyone.
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Q: What is the expected delivery time of my order?
We aim to deliver your order within 3 weeks from payment. Should there be an additional delay beyond this period, we will notify you by email, advising you of the expected delivery date. A few products have a more extended delivery time. We will notify you when ordering.
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Q: Is there any import tax or duty?
Some locations charge a Tax or Import Duty on arrival at customs which has to be paid when the product is delivered to your home. This is unavoidable and the amount charged may vary in your destination country.
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Q: What if my order is damaged or lost in transit?
Customers can choose to insure the products shipped.
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Q: I can see the products I want to buy, but it says out of stock.
We produce a large range of products and at certain times we run out of stock of some models. Please contact us regarding these products and we can advise on league times for the next production run.
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Q: Is there a warranty on your kits?
We do provide a 12 month warranty on our products (excluding valves).
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Q: Is customized order refundable?
Due to the nature of customization for individual requirements and will not suit the public in general, those orders are NOT refundable.

WARRANTY NOTICE
We warrant J&K Audio Design products to be free from defects in workmanship or material, and will, replace or repair within one year from date of shipment from our factory any products that may be found defective upon inspection at our factory. This warranty does not obligate us where products have been subjected to careless handling, improper application or faulty installation, and we expressly disclaim any obligation, guarantee or liability whatsoever except as above stated.

Both limited warranties are subject to the following limitations:
1. Defects that are, in the sole judgement of J&K Audio Design, the result of accident, misuse, abuse, neglect, mishandling, misapplication, faulty installation, unauthorized repair, modification, or acts of God will not be covered by this warranty.
2. In the absence of proof of date of purchase, the date of manufacture (as determined from lot numbers of internal parts and the records of J&K Audio Design) shall be used in its place.
3. There are no express warranties except as listed above.
4. J&K Audio Design SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF THE BREACH OF THIS WARRANTY. Duration of implied warranties, if any, is limited to 12 months.
If a problem develops with this product during the warranty period, call or write us before attempting any repair. We can help you identify specific problems, and possibly solve the problem, before the unit is returned to us for repair or replacement. In any case, DO NOT RETURN THE UNIT WITHOUT AUTHORIZATION and instructions from us. J&K Audio Design cannot be responsible for damage due to shipping or improper packaging.


LIMITATIONS OF LIABILITY
The information provided on this website has been checked and is believed to be accurate; however, no responsibility is assumed by J&K Audio Design for its use nor for any infringements of patents which may result from its use. No license is granted by implication or otherwise under any patent or patent right of J&K Audio Design.
J&K Audio Design PRODUCTS ARE NOT AUTHORIZED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS, OR IN ANY APPLICATION WHERE THEIR FAILURE COULD CAUSE INJURY OR DEATH.
J&K Audio Design reserves the right to make changes without further notice to any of its products. J&K Audio Design makes no warranty, representation or guarantee regarding the suitability of any of its products for any particular purpose, nor does J&K Audio Design assume any liability arising out of the application or use of any product or circuit, and specifically disclaims any and all liability, including without limitation consequential or incidental damages.


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